JOIN 
COVID-19 FAQs for DAN Boater members
COVID-19 FAQs for DAN Boater members

Coronavirus Information for DAN Boater Members

By DAN Boater
TRAVEL HEALTH | Apr 7, 2020

DAN Boater is closely monitoring the novel coronavirus (COVID-19) outbreak and its potential impact on our members. Our office is closed, but our operations continue uninterrupted. DAN Boater staff are working remotely to provide the services on which our members and the boating community rely.

For the most up-to-date information about COVID-19, members should visit World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and local government websites.

If you have questions about your DAN Boater membership or DAN trip insurance benefits please call DAN Boater Member Support at +1 (919) 490-2011, Option 3, or email us at info@danboater.org.

FAQs about COVID-19 and DAN Boater Member Benefits

DAN Boater Membership includes a package of medical transportation services that are available to members who travel more than 50 miles from home. To be eligible for these benefits, you must be suffering from a medical condition that requires immediate transportation from the place where the medical emergency occurred to the nearest appropriate medical facility for treatment.

DAN Boater continues to provide this membership service. HOWEVER, due to the stress that COVID-19 is placing on medical facilities and evacuation service providers worldwide, members should know that medical transportation, access to medical facilities and other services provided by DAN Boater may be delayed or unavailable due to government action or other circumstances beyond DAN Boater’s control. If you are confirmed to have COVID-19, private medical transportation services may be unavailable to you.

Does DAN Boater provide evacuation coverage for coronavirus?

DAN Boater continues to operate 24/7, and specialists are available to assist members with their travel and medical evacuation needs. But please note this is a rapidly evolving situation, and DAN Boater may not have the latest information about border closings, mandatory quarantines or other government or health agency actions that might restrict your ability to travel and/or DAN Boater’s ability to provide evacuation assistance in certain countries and regions. Please contact DAN Boater Member Support at +1 (919) 490-2011 or info@danboater.org for more information.

What happens if the borders close where I’m visiting and I need medical evacuation?

Since each situation will be different (varying by country, the reason for the evacuation, illness, etc.) you should contact DAN Boater for assistance. While DAN Boater will be unable to effect evacuations when prevented by government mandate, every effort will be made to work with local authorities to make sure you are transported to a place where you can get needed medical care.

What will happen if I contract COVID-19 on a trip? Will I be quarantined or evacuated?

These decisions will be made by local authorities, government officials and medical professionals in the location where you become ill. Some are treating in place (where you contract the illness) while others are evacuating infected persons to central facilities or their home countries. Regardless, the current protocol is to require a quarantine of at least 14 days following exposure. For those who test positive for COVID-19, the period could be substantially longer (depending on the length of a person’s illness), and you will likely be quarantined for an extended period of time (either in a facility or self-quarantine). DAN Boater’s membership program provides no coverage for expenses arising from quarantine.

What if I travel to a high-risk country and need medical evacuation?

First, DAN Boater advises against traveling to high-risk countries. DAN Boater has limited ability to provide services in countries that have been affected by COVID-19. Since each situation will be different (varying by country, the reason for the evacuation, illness, etc.) you should contact DAN Boater for assistance. While DAN Boater will be unable to effect evacuations when prevented by government mandate, every effort will be made to work with local authorities to make sure you are transported to a place where you can get needed medical care.

FAQs about COVID-19 and DAN Travel Insurance

DAN’s travel insurance plans are underwritten and administered by Travel Guard, an AIG company. For the latest travel advisory and updates regarding your Travel Guard policy, please visit this site.

SPECIAL NOTE: Travel insurance is designed to cover expenses that you incur due to the cancellation of all or part of a trip due to certain covered events. In most cases, in order for benefits to be available, the event must be unforeseen. In the case of COVID-19, both its existence and its presence at most locations around the globe are known. Therefore, most travel insurance plans do not provide coverage if the policy was purchased after January 24, 2020 (the date COVID-19 was publicized as a worldwide event). To make sure your policy covers COVID-19, check your policy effective date. If you have further questions, please call DAN Boater Member Support at 1-919-490-2011, email us at info@danboater.org, or contact Travel Guard at +1 (877) 828-6717 or ClaimsDoc@AIG.com.

If my destination country applies a travel ban, does my coverage apply?

Trip cancellation due to government action or a health agency imposed quarantine associated with sickness, epidemic or pandemic, including COVID-19, is not covered.

If I purchased Cancel for Any Reason coverage, can I cancel my trip due to “fear of travel” because of COVID-19?

Yes, Cancel for Any Reason (CFAR) includes cancellation for "fear of travel". If you purchased CFAR coverage, you could be covered for a percentage of the loss, depending on the level of CFAR coverage purchased, and provided the trip is canceled more than 48 hours prior to the scheduled departure date. Refer to your insurance policy or Description of Coverage for details. For more information on CFAR, please contact Travel Guard at +1 (877) 828-6717 or ClaimsDoc@AIG.com.

My policy documentation mentions Cancel for Any Reason coverage; do I have Cancel for Any Reason coverage?

The Cancel for Any Reason (CFAR) benefit is not included with all policies. For more information on CFAR, please contact Travel Guard at +1 (877) 828-6717 or ClaimsDoc@AIG.com.

If I am quarantined because of the virus on my trip, what coverage is available to me?

If you are quarantined as a result of COVID-19, you may be covered under the Trip Interruption/Cancellation benefit, subject to the terms and conditions of your policy. For more information about these benefits, please contact Travel Guard at +1 (877) 828-6717 or ClaimsDoc@AIG.com.

Does the security evacuation provide coverage related to COVID-19?

Security evacuation is not included with all policies; contact customer service to verify your coverage. Feel free to call +1 (919) 490-2011 to speak to a member support specialist or email us at info@danboater.org to verify your coverage. For more information about security evacuations, please contact Travel Guard at +1 (877) 828-6717 or ClaimsDoc@AIG.com.

If I get sick with COVID-19 before my scheduled trip, will my Trip Cancellation coverage apply?

Becoming ill with the coronavirus is no different from contracting another illness that prevents you from taking your trip. The types of benefits and the benefit limits vary by policy. For more information on trip cancellation, refer to your policy or contact Travel Guard at +1 (877) 828-6717 or ClaimsDoc@AIG.com.

If I get sick with COVID-19 during a trip, will my Trip Interruption benefit apply?

Becoming ill with this virus is no different from contracting another illness that prevents you from continuing your trip. The types of benefits and the benefit limits vary by policy. For more information about trip cancellation, refer to your policy or contact Travel Guard at +1 (877) 828-6717 or ClaimsDoc@AIG.com.

If I get sick with the coronavirus during a trip, will my medical expense coverage apply?

Becoming ill with the coronavirus is no different from contracting another illness while on a trip. You should see a doctor and get documentation of your medical condition. This will allow benefits to be paid under the Trip Interruption and Trip Delay provisions of the policy (refer to the policy for limits and exclusions). If you fail to see a doctor, it may not qualify as “treatment” during the trip and may not be covered.

For more information about your DAN trip or travel policy, please contact Travel Guard at +1 (877) 828-6717 or ClaimsDoc@AIG.com.

FAQs about DAN Boater Events

Is DAN Boater canceling any shows or events?

Yes; all DAN Boater events scheduled for April and May are canceled. This includes boat shows and in-person presentations.

We will continue to follow all government and CDC guidelines related to COVID-19. DAN Boater has suspended all business travel, both domestic and international, through April 30, 2020, and employees are working remotely.

If you have any further questions, please call +1 (919) 490-2011 to speak to one of our member support specialists, or email us at info@danboater.org.

MORE FROM
SAFE PASSAGE

Top