24/7 Emergency Assistance
24/7 Emergency Assistance Services
Definition:
These services offer on-the-spot and immediate assistance for unexpected problems that can arise during your trip. The hotline operates 24/7 for help anytime, any place while traveling.
Included with all DAN Boater Travel Insurance Plans:
Travel Medical Assistance
- Emergency medical transportation assistance
- Physician/hospital/dental/vision referrals
- Assistance with repatriation of mortal remains
- Return travel arrangements
- Emergency prescription replacement assistance
- Dispatch of doctor or specialist
- Medical evacuation quote
- In-patient and out-patient medical case management
- Qualified liaison for relaying medical information to family
members
- Arrangements for visitor to bedside of hospitalized Insured
- Eyeglasses and corrective lens replacement assistance
- Medical payment arrangements
- Medical cost containment/expense recovery and overseas
investigation
- Medical bill audits
- Coordinate shipment of medical records
- Assistance with medical equipment rental/replacement
Worldwide Travel Assistance
- Lost baggage search; stolen luggage replacement assistance
- Lost passport/travel documents assistance
- ATM locator
- Emergency cash transfer assistance
- Travel information including visa/passport requirements
- Emergency telephone interpretation assistance
- Urgent message relay to family, friends or business
associates
- Up-to-the-minute travel delay reports
- Arrangements for long-distance calling cards for worldwide
telephoning
- Inoculation information
- Embassy or consulate referral
- Currency conversion or purchase assistance
- Up-to-the-minute information on local medical advisories, epidemics, required immunizations and available preventive measures
- Up-to-the-minute travel supplier strike information
- Legal referrals/bail bond assistance
- Worldwide public holiday information
LiveTravel® Emergency Assistance
- Flight rebooking
- Hotel rebooking
- Rental vehicle booking
- Emergency return travel arrangements
- Roadside assistance
- Rental vehicle return assistance
- Guaranteed hotel check-in
- Missed connections coordination
Identity Theft
- Assist identity theft victim with ordering and reviewing credit
bureau records
- Assist identity theft victim with investigating financial accounts
where identity theft is suspected
- Assist victim in communications with creditors to help make
the creditors aware of the victim’s identity theft issues
- Assist identity theft victim in identifying proper law
enforcement to pursue prosecution of criminals
- Assist identity theft victim in reviewing account activity
- Obtain additional resources for reviewing and resolution of
victim’s issues
Personal Security Assistance
- Arrange emergency and security evacuations
- Deployment of consultants to extract client to safety
- 24/7 access to security and safety advisories, global risk
analysis and consultation specialist
- Immediate security intelligence of events occurring
throughout the world
- Collaborate with law enforcement to assist with apprehension
and prosecution of victim assailants
Expenses from third party vendors for all assistance services not part of a filed plan are the responsibility of the traveler.
